We read every email
We are a small, independent team. No support bots, no ticket queues. Send us an email and a real person will reply.
✉️Email us at
[email protected]
Typical response time: 24–48 hours on working days
What can we help with?
Mention your topic in the subject line so we can route it to the right person faster.
Tracking not working
If a carrier's tracking is returning errors or incorrect data, let us know the carrier name and your tracking number (we will not store it).
Send email →➕Request a new carrier
We cover 38+ couriers. Want us to add another? Send us the carrier name and country — we review all requests.
Send email →📄Resource correction
Found outdated information in our forms or guides? We update resources regularly and appreciate corrections.
Send email →💡Feature suggestion
Have an idea that would make tracking better? We are a small team but we act on good ideas quickly.
Send email →🤝Partnership or press
For media enquiries, data partnerships, or business collaborations, use the same email and mention it in the subject line.
Send email →⚖️Legal & copyright
For DMCA, privacy requests, or other legal matters, email us with 'Legal' in the subject line for priority handling.
Send email →Before you write
For tracking issues
Include the courier name and your tracking number in the email so we can investigate quickly.
Response time
We aim to reply within 24–48 hours on weekdays. Emails sent on weekends may take a bit longer.
What we cannot do
We cannot redirect or expedite your parcel. For delivery issues, contact the courier directly.